Description
Support service for electronic bid submission on the electronic public procurement platform used by the contracting authority for the procedure for which the economic operator intends to submit a bid.
Estimated execution time (Order fulfilment)
Up to 24 hours on business days, after the request is made.
The time expected by the Affereo team for executing this service implies a minimum of 4 hours of intervention, by secure remote connection with the customer. The intervention hours are counted after the connection is initiated and this estimate necessarily depends on the type of platform, country and language.
Languages
This service is only possible, first, provided that the customer's correspondent speaks one of the following languages:
- Portuguese
- Spanish
- French
- English
Remote access
To remotely connect to a customer's computer to proceed with the bid submission, access will be via software licensed by Affereo to which the customer will connect by invitation made when connecting Affereo’s support.
The software used by Affereo for this purpose is "Anydesk".
Other information
This product can be associated with the digital certificate service, with the bid writing documents, and with the electronic signature of documents, for the countries identified in their data sheets.